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Here at Doc's Ukuleles, we struggle to keep our prices as reasonably low as possible while providing good services. We do this by keeping our expenses low, and by maximizing our employee output. By operating a website store, without operating a walk-in store, we keep our expenses low. We maintain a high level of output by keeping our employees busy and working continuously, without down time. The internet, and the use of email, is essential to achieving both of these goals. Ordering on line through our website is the least expensive way to place an order. Ordering over the telephone is a much more expensive way to place an order, but we have been streamling that process in order to minimize wastage of employee time. Calling us on the telephone to do a follow-up is a very disruptive and wasteful activity, especially since those individuals do not have access to the necessary information. Our goal is to ship all orders within 24 hours. Sometimes that doesn't happen, because we are at the mercy of wholesalers, who also run out of products from time to time. Effective immediately, the best way to follow-up on an order that has already been placed is to email Richard@HarpDepot.com, who will be doing all the follow-ups. He does follow-ups after we close and before we open in the morning and on days when we are closed. Do not email us every day, or multiple times a day; that is a waste of both our time and your time. Give us a week before emailing us again. Hopefully, we will have resolved the problem before the week is over, and, of course, our preferred way of notifying you is by email. If you do not have access to the internet make some arrangement, or you will need to write us a letter. However, when you request a follow-up, include as much of the following information as possible: name, telephone number (which is our customer I.D.), email address, date you ordered, and what you ordered. The more information you provide, the quicker we complete the follow-up. You need to be frequently checking your email and telephone messages. And, please use the same telephone number each time you contact us. The most common reasons for not receiving your order, within a reasonable time, is back ordered product and declination of credit cards. If your credit card company indicates that we have not yet billed your card, then we haven't shipped the product yet, indicating that the product is on back order or the credit card was declined. If we charged the credit card successfully, and shipped the product, then your shipment may be be lost in transit, at the post office, or with customs. Please help us help you more effectively and more efficiently. This will result in better service and better prices. Doc. |
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